Terms and conditions

1. Identity and address of the responsible of the personal data protection.

Under the applicable regulations on the Protection of Personal Data, Cromomix SL, based at Avd. Los Hostales sn, Teruel (postal code 44195) – hereinafter GRAN HOTEL BOTÁNICOS – informs you that by entering your data through the electronic forms on our website or by sending us your CV, you will provide certain Personal Data that will be treated automatically and will be incorporated into the corresponding mixed files, previously registered at the Spanish Agency of Data Protection.

2. Online Booking Services


2.1. The purpose of the online booking services is to book a room at the GRAN HOTEL BOTÁNICOS. By using these services, you will fully accept every one of the terms and conditions included in the latest updated version of these terms and conditions.

2.2. Contracting procedure: when using the service, the user will receive a confirmation email in which their booking number will be included. This email is used as proof of your booking and also as confirmation of acceptance. If there is any incorrect information or any unacceptable conditions, please do not hesitate to contact us within 2 days from your booking confirmation.

2. 3. Check in and checkout: Check in is after 14.00h and checkout is anytime before 12.00h.

2.4. In the very unlikely event that the hotel can’t provide the booked accommodation, the clients accepts that the responsibility of the hotel is limited to finding accommodation of a similar level and offering adequate transportation to the new hotel. GRAN HOTEL BOTÁNICOS takes all necessary precautions to ensure that this won’t happen. The client also accepts that the hotel can’t guarantee its notice in advance. The hotel won’t be responsible for the expenses, losses or damages derived or related to the relocation, since it has no control over. If the customer rejects a satisfactory alternative, it will be at his own risk.

3. Cancellations

The bookings made through this website will be guaranteed by the credit card provided by the user in the form. Cancellations won’t be charged if they are made more than 48h before the arrival date (or with more than 15 days on determined dates chosen by the hotel). A late cancellation will mean the automatic 20% charge of the credit card and 100% charge on specific dated. For practical reasons, 48h means anytime before 18.00h the day before the day of arrival. The hotel will automatically release the rooms booked by the customers who don’t show up on the arrival date the next morning. Regarding groups booking, different cancellation policy will be applied. We reserve the right to cancel bookings that we may consider fraudulent.

The payment will be made on departure. We don’t accept American Express cards.

In order to cancel your booking, you can contact our Booking team 24h, any day of the week on (+34) 978 623 957 or at the following booking email: reservas@granhotelbotanicos.com

4. Purpose of the Processing of your Data

The collection and automated processing of your personal data has the following purposes: Management of clients in everything related to services and accommodation in our hotel. In case of sending us your CV, our Human Resources department will check it in order to proceed to the selection of personnel that meet an ideal profile to join our company.
You consent your data to be treated in this way and not used for other uses. Likewise, you hereby consent that your data be treated for promotional and marketing purposes including those actions of sending electronic commercial communications with products and services we offer as well as others related to the hotel, travel, gastronomy and leisure sector.

5. Access rights, rectification, cancellation and disagreement

We inform you that you will have all the rights to access, rectify, cancel or disagree your booking, as stated in the Data Protection Legislation. For such purposes, we will need a written and signed request addressed to Cronomicx SL, Avd Los Hostales sn, 44195, Teruel or please send us an email to the following address: reservas@granhotelbotanicos.com with the following content:

If the request is done by the applicant:
- Identity of the applicant: Name and Surname of the interested party and photocopy of ID. The ID photocopy may be substituted provided that the identity of the applicant can be proven by any other means legally acceptable.
- Address for the purposes of notifications, date and signature of the applicant.
- Certifying documents of the request needed to be provided.

If the request is done by a legal representative:
- Representative ID or equivalent
- Address for the purposes of notifications, date and signature of the applicant
- Petition of your request (access, rectification, cancellation and disagreement). In case you request any rectification or cancellation of your booking you will need to indicate the data you will want to correct or change.

6. Transfer

We inform you that, in compliance with current legislation, your data is transferred to the State Security Corps and Forces. Due to the own characteristics of the activity and services of the GRAN HOTEL BOTÁNICOS and for the perfect development and achievement of its objectives, it is necessary to transfer personal data to third parties, including international transfers.

7. Use of cookies

As well, we inform you that when you connect to our website, the computer where you are hosted automatically recognizes the IP address of your computer, the day and time you have entered, and what parts of our website you have visited. This is necessary in order to communicate and send you the exact things you are looking for through your browser. Neither our computer nor we can have access to your personal data unless you have already provided it. Our computer uses “cookies” to improve the service we provide. These “cookies” are automatically installed but don’t contain any information about you, except exclusively technical information that allows us to reach the best communication between us. In that case, this information will be treated only globally and statistically.

8. Security measures

The person responsible for this file has adopted the legally required security measure in its facilities, systems and files in accordance with the previsions of the RD 1720/2007 of December 21st by which the Regulation of development of the Organic Law 15/1999 is being approved and depends on the sensitivity of the data you provide us. Likewise, the responsible of the file guarantees the confidentiality of the Personal Data. However, he will disclose this data or any other information to the competent public authorities if needed.

9. Quality principles, minors and revocation

The responsible for the file is committed to maintain the quality of the data, ensuring that they are adequate, pertinent and not excessive for the legitimate purpose of the treatment. The users guarantee and respond, in any case, of the veracity, accuracy, validity, authenticity, of the Personal Data provided, and undertake to keep them correctly updated. GRAN HOTEL BOTÁNICOS requires relative information of minors. In accordance with the Art. 17 of the Regulations developed by the LOPD you can revoke your consent any time. If you have provided us your personal data through any means regarding services offered by our website or you want to revoke the consent given, send us an email to the following email address: reservas@granhotelbotanicos.com, or to Avenida los Hostales sn, 44195 Teruel, España. In the event that our data protection policy should change as a result of legislative changes or criteria emanated by the Data Protection Agency, you will be correctly informed of any variations that may be necessary to obey the law.

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Camino de la Estación, 27,

44001, Teruel, España


Booking phone

+34 978 623 957

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